Expertenblog

Docware blog des experts

  • 20. mai 2020

    It is difficult to imagine everyday business without after sales. Reports from recent years show that the service business is essential for the success of a company.

    After Sales does not only consist of sales and maintenance of spare parts. A good preparation of the spare parts information and distribution of these, is indispensable.

  • 11. juillet 2019

    Digitization is everywhere. Both in everyday life and in the world of work. But how do industrial companies deal with it? Where are small and medium-sized enterprises in the process of digitisation? And what does digitization actually mean?

  • 26. novembre 2018

    In everyday life, we encounter QR codes in a wide variety of ways. But not in all areas it makes sense to reproduce black and white graphics. Used correctly, the QR code offers numerous application possibilities through the fast and uncomplicated linking of real objects with digital content, especially in the area of process and control optimization.

  • 22. juin 2018

    Part 1 of the series: your benefits of an interactive spare parts catalogue. You ask yourself, what is the point of investing in an interactive spare parts catalogue for you? We explain to you why this decision will change your daily work as a direct user.

  • 12. juin 2018

    Another wrong order? Your search for the required information had already taken an eternity? Don't let your head hang, we have the solution ready for you! Find and identify the right parts quickly, easily and accurately in just a few steps.

  • 14. mars 2018

    Save time and increase your turnover by creating and publishing spare parts catalogues. Make spare parts identification and ordering easier for your service technicians with up-to-date data that is available anywhere at all times.

  • 12. mars 2018

    Thinking of spare parts as money-maker in after sales, organizations need to adapt to a rapidly changing market in order to retain the competitive edge and grow their revenue. Therefore, only continuous innovation leads to success. Standard technologies, like e-commerce or interactive spare parts catalogues improve your processes and business.

  • 24. janvier 2018

    Digitisation will continue to be the most important trend theme in the new year 2018, and companies are asking themselves what effects digitisation will have on all areas of production - people, machines, processes, technology and maintenance. All these topics can only be implemented with the support of suitable systems, like an interactive spare parts catalogue. Talk with Docware at the Maindays 2018 in Berlin on how to optimise your after-sales service.

  • 18. janvier 2018

    Save time identifiying spare parts, avoid wrong orders and reduce hotline support with the help of SVG contour highlighting. Now the whole part is highlighted, form and contour are easily to recognise. Identifying the spare part is no problem – it is as easy as it gets.

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