Advancing Service Together - Field Service Europe
At Europe’s leading service and support conference „Field Service Europe“ you will have the exclusive chance to make valuable business contacts, and exchange knowhow and experience about service and support standards of your industry.
Improve your service sustainably
An intelligent service is characterized by field experience. Knowledge and experience should be available and usable for everybody at all time. Create the foundations with an interactive spare parts catalogue and intelligent service information system PARTS-PUBLISHER by Docware. All information for service, repair, maintenance and spare parts procurement are in one system and accessible 24/7.
Are you interested?
Meet Docware at the Field Service Europe Conference.
When: November 27. & 28. 2018
Why is it worth visiting?
The three-day conference meets all topics regarding your position, both strategically and tactically. High quality workshops, toolbox talks and lectures about the focus topics enable an active and solution oriented exchange about individual challenges and requirements. Thanks to Field Service Europe you can establish international business contacts and have the opportunity to discuss with experts of service. In addition to the congress the trade exhibition and networking events enriched the exchange between the participants and experts. Docware participates as a partner at the exhibition.
Benefits of an interactive spare parts catalogue
As partner of Field Service Europe Docware demonstrates how to optimise your processes and technically support your field service with our spare parts catalogue and service information system. Docware offers a 30-minute-toolbox talk, where we will discuss your individual requirements, challenges and questions. Our Experts will be pleased to consult you.
Our international sales manager Olaf Herrscher leads you through the Technology Toolbox Talk to the topic “Interactive Spare Parts Catalogues: Optimise your After Sales Service".
When: Second Day, November 28. at 12:10
Where: Table 2
Disburden the support, increase service quality!
Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts business became strategically more and more important within the last years. Spare parts are a major revenue driver in service for companies with business in plant and mechanical engineering. That’s why it is not a surprise, that electronic spare parts catalogues and web shops are ranked in the Top 5 of IT-investment projects of mechanical engineering.
Manufacturers track with a huge interest, how the market meets their requirements to offer customers, service technicians or dealers fast support and simplify the purchase order processing. For this reason, electronic spare parts catalogues with web shop connections are applied increasingly.
Docware offers an interactive spare parts catalogue and service information system with PARTS-PUBLISHER. The standard software optimises the preparation of spare parts, service and product information. It is verified, that your customer hotline and support will be released of pressure and your service quality increases.