Strategiegipfel / Strategy Summit B2B Service Management 2019
Strategic reorientation of service and after-sales processes
Nowadays, customer relations are the focus of all business in the B2B sector; there can only be a differentiation through excellently offered service processes. Digitalization offers several possibilities in this area. In the strategy summit “B2B Service Management”, topics such as customer experience, IoT and industry 4.0, as well as aftermarket and spare parts business are addressed. Lectures and discussions with experts will give you the opportunity to learn more about:
- What advantages does the digital service offer you?
- What can be done to implement the digitization strategy in a company?
- How can digital after-sales service lead to success?
Meet our experts, Mr. Robert Hacker and Mr. Olaf Herrscher, and learn how a digital spare parts catalogue can support your service processes.
What: Strategiegipfel B2B Service Management
When: 22 and 23 October 2019
Where: Titanic Chaussee Hotel, Berlin, Germany